Return eligibility

Solyn may accept returns of unused, unopened, and undamaged products within a defined window after delivery, subject to review. For quality and compliance reasons, opened or used vials are generally not eligible for return.

How to request a return

• Contact Solyn Support with your order number and the item(s) you want to return.

• If approved, Solyn will provide a return authorization and shipping instructions.

• Use a trackable shipping method and package items securely.

Exceptions

Exceptions may be considered on a case-by-case basis depending on the circumstances (e.g., shipment errors, transit damage, or other issues).