Privacy Policy

Solyn (“Solyn,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from https://www.solyn.com (the “Site”).

By accessing or using the Site, you agree to the terms of this Privacy Policy.

Personal Information You Provide

When you visit the Site, create an account, place an order, or contact us, we may collect:

• Name
• Email address
• Billing and shipping address
• Phone number
• Payment information (processed securely by third-party payment processors; we do not store full payment details)
• Account login credentials
• Any information you voluntarily provide through forms or communications

Automatically Collected Information

When you browse the Site, we may automatically collect:

• IP address
• Browser type and device information
• Pages viewed and time spent on the Site
• Referring/exit pages
• Cookies and similar tracking technologies

We use your information to:

• Process and fulfill orders
• Communicate with you regarding purchases, inquiries, or support
• Improve website functionality, performance, and user experience
• Prevent fraud, abuse, or unauthorized activity
• Comply with legal and regulatory obligations
• Send transactional or marketing communications (you may opt out at any time)

All products offered on Solyn are intended strictly for laboratory research purposes only and not for human consumption. Personal information collected through this Site is used solely for business, operational, and compliance purposes and not for medical diagnosis, treatment, or patient care.

We use cookies, pixels, and similar technologies to:

• Enable core site functionality
• Analyze traffic and performance
• Personalize content and marketing
• Measure advertising effectiveness

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the Site.

We may share your information with trusted third parties only as necessary to operate our business, including:

• Payment processors
• Shipping and logistics providers
• Email and marketing service providers
• Analytics and performance tools
• Legal or regulatory authorities when required by law

We do not sell your personal information.

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Maintain business records
• Comply with legal, accounting, or regulatory requirements

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Opt out of marketing communications
• Restrict or object to certain processing activities

California Residents (CCPA)

California residents may request disclosure of the categories of personal information collected and request deletion of personal information, subject to legal exceptions.

European Residents (GDPR)

If you are located in the EEA, you have rights under GDPR, including the right to access, rectify, erase, or restrict processing of your personal data.

To exercise your rights, contact us using the information below.

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.

Solyn does not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take steps to delete it promptly.

SMS Communications & Mobile Data Privacy

If you provide your mobile phone number and opt in to receive text messages from Solyn, you consent to receive recurring SMS messages related to order updates, customer support, account notifications, and promotional offers.

Mobile opt-in data will not be shared, sold, rented, or disclosed to third parties for marketing or promotional purposes.

Information sharing to subcontractors in support services (such as messaging platforms and customer service providers) is permitted only for the purpose of delivering SMS services and is not used for independent marketing purposes.

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For help, reply HELP or contact us at support@solynlab.com

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Solyn
Email: support@solynlab.com
Website: https://www.solyn.com